One of the chaps in IT - and he's in computers so he would know - suggested that waiting for O2 to get iPhone 4's might prove a valuable waste of time. Why not, instead, try Vodafone. They have the following advantages:
- They let you back-order the phone and will deliver it when they've got it rather than expecting you to go into the store every day and ask them if they've got any yet
- They're slightly cheaper
So I did. I learned what a PAC code is (and I know the C in PAC stands for Code but (a) you can't say "Pac" on its own without sounding strange and (b) there is a field in our database called pac_code so it feels like a natural thing to say), got one from O2 and ordered an iPhone 4 from the Vodafone website.
Then I get an email asking me to PROVE just who the ruddy hell I am. Driving licence and bank statement should suffice. Or "driving license" as the email said. I could fax them through but faxing documents is a nightmare and they never end up where they should do. Besides, I don't know how to use the fax machine and would have to ask someone who almost certainly assumes I know more about technology than they do. My aura would be shattered. So the fax machine is out. I could also email them but to do that I'd need to scan them and to scan them I'd need a scanner and I've still not got round to buying a scanner after Vista took one look at my old one, drew in a cold breath through offended nostrils and said "I think not". So my only option was to go into the Vodafone shop and present my credentials. Easy as pi.
After ten minutes of waiting while the crew of the SS Vodafone attended to other people (this is how you send pictures by text message - it's basically the same as MMS...) I explained what I wanted. The guy looked at me. Blankly. I gave him the email Vodafone had sent me. He stared at it. Blankly. I showed him where the order number was on the email. He stared at it. Blankly. Then his brain rebooted and he had a different idea.
The new plan was to start all over again because faxing documents to their credit check department would slow the whole process down by 24 hours. Why not order the phone in store TODAY and get the ball rolling TODAY and I could have my iPhone 4 TOD... in seven to ten days. Fair enough - he seemed to know what he was doing. Or he had a Vodafone name badge which was enough.
He asked his colleague which computer to use to place an order. The colleague had a blond-ginger square of pretentiousness below his bottom lip and despite a name badge which said "IVAN" he insisted it was pronounced "Ee-vahhhhn". There was no accent to excuse this. So we sit down and go through the same details as I'd entered on the computer the first time I'd ordered one. He had great difficulty spelling my name and, after three or four attempts, so had I. It seemed such a strange bundle of letters.
Eventually - after a strange little game where I kept giving him cards and he kept giving them back to me and then he kept asking to see them again and I kept giving them back to him - we'd finished. Hooray. He pressed the submit button.
Error.
He stared blankly at the screen for a moment before asking Ee-vahhhhn what it meant.
"Ordering system's down" he replied. He could've mentioned this before, when asked which computer to use to place an order but he chose not to.
Not to worry - my blank guy would take a note of all my FACTS and key the order in when the system was fine. He wrote down my number, PAC code (shut up) and my choice of phone and tariff.
"I'll give you a call when I've processed it" he added. I asked if he needed to write my credit card number down.
"Oh yeah" he said. He wrote it down. "I'll give you a call when I've processed it."
I asked if he also needed my bank account details for the direct debit.
"Oh yeah" he said. He wrote it down. "I'll give you a call when I've processed it."
You'll also need my contact number, I suggested.
"Oh yeah" he said. He wrote it down. "I'll give you a call when I've processed it."
And, to be fair, he did give me a call to say everything had gone through and was sorted.
He then left a voice mail to say that, after someone else had a look at the order, he needed me to go back in tomorrow with the proof of identity I took today and which he did everything he could to avoid looking at. He also sent an email to that effect. My blank guy is the store manager. That explains a lot.